We receive calls every day from case managers at Veterans Affairs for any number of reasons. Sometimes it could be because the veteran doesn't qualify for the veterans emergency fund, or the veterans emergency fund is going to take too long, so they will send the veteran our way. We're there to complement what the case manager can do. Yes, a lot of our calls—most of them—come from VAC case managers.
On March 29th, 2022. See this statement in context.