Perhaps Ms. Montague can answer that.
He's nodding his head, so I'll take it as that.
One of the things that was mentioned as well is this idea that human beings are involved, and that's why we're ultimately here at committee on this topic. I would direct this to any of the witnesses, and particularly Mr. Laurion. He emerged from the forces about five years ago.
Have you seen an improvement or a deterioration in the last five or ten years in the quality of service that's being offered to veterans?