Thank you so much, Chair.
I thank all of our witnesses today so very much for their testimony.
I'm going to start with Mr. Lopresti.
I'm really fascinated by a lot of your testimony today. I was very pleased with some of the language, like observing the play as a way of having informed consent about serving, which I think is really profound, and calling it a therapeutic re-enactment. I know from a lot of my studies that this really can make a difference for people, so thank you for using that language. I think it's really important.
In the work I have been able to do with multiple veterans in my role, one thing I have seen again and again.... I'm not interested in blaming or shaming. I'm not going to blame any past government. I think it's something that's wrong in our society. What I don't see in VAC workers is really strong trauma-informed training, so when they're addressing the issues, they don't always have the correct way of managing really big things. I think one thing we all agree with is that the veterans who come back again and again are the veterans who have the biggest struggles, so making sure they're supported in a way that is trauma-informed is really important.
We've heard testimony today from one of our witnesses—thank you, Mr. Meincke—about the changeover of caseworkers and not having people who follow you through the process. You have to retell and retell, which can be very challenging. We also know that VAC is hiring people on short-term contracts, which means the turnover is really high. We don't want to see that for this particular group of people.
Based on the play you did and the research you have done, can you talk to us a bit about your thoughts around how important it is to have service providers on the other side, regardless of their role? That's really important, because if you don't have everyone trained on how to provide trauma-informed care, things fall apart eventually. I'm just wondering if you could talk about that and if you saw or did anything in your studies that was, in particular, about how important that is and, of course, how important that is during the transition period.