I think it's a really great question, Ms. Blaney.
We recognize that our adjudicators have a role to play. They do the work.
In some instances—and perhaps Steven will be able to elaborate a bit as well—Veterans Affairs workers certainly tell folks what they need, the documentation they need to provide, before they can adjudicate a claim. Sometimes that information is received and sometimes it's not received. Sometimes files are incomplete.
I do think it's still important to make sure that we have that appeal process, though, because it allows the veterans to have access to a lawyer, which Veterans Affairs pays for, to make sure they are properly instructed about their rights. I think we also have to understand, Ms. Blaney, that when a veteran is denied their claim, we actually provide them with a letter indicating the reason for the denial. That is my understanding. From there, if they choose to appeal their decision, they can be sure they will have access to the documents and whatever information is needed.
Steven, I don't know if there's anything else to add there.