It's more that if you don't hear back, there's not really a lot of follow-up that occurs. Okay, that's fine.
You also mentioned that the majority of veterans you hear from are happy, but you obviously do have complaints. You mentioned, then, in response to some questions from Ms. Gaudreau that it's mostly those who have that struggle with institutional betrayal, or we might call it “sanctuary trauma”. Would you be able to give us a sense or a profile of what that veteran looks like? Is that a younger veteran versus an older veteran? Is there a certain type of service that veteran would have done or a certain type of injury that veteran might have? Is there any profile or pattern to those veterans who experience institutional betrayal or sanctuary trauma situations, or is it random?