Mr. Speaker, my question is for the Minister of Human Resource Development.
In the Auditor General's report released last week it was revealed that there were many problems with respect to the telephone service in the income security programs branch. The report criticized the service saying that more calls were abandoned than answered.
People are having difficulty getting through on the telephone lines and are consistently getting a busy signal. This creates a real problem for seniors who are often in urgent need of information regarding their old age and Canada pension benefits.
I would like to ask the minister how he plans to solve this problem in order that Canadians can receive the service they deserve.