Mr. Speaker, my question is for the minister responsible for seniors.
The federal government is getting ready to introduce a centralized telephone system which uses voice mail to answer all inquiries about government programs from senior citizens.
In future, all inquiries from seniors will be routed to a telephone exchange in Montreal.
Given the special needs of seniors and persons with disabilities, will the Prime Minister recognize that the widespread use of so-called voice boxes in dealing with clients such as these is totally inappropriate?