Mr. Speaker, as I said many times, the public complaints commission was established some 10 years ago to give ordinary Canadians access to a process that would not require them to have a lawyer. It was intended to be informal. I think it is very important. There are many similar tribunals across government and it is very important that we preserve the right of Canadians to have access to such informal processes.
In the House of Commons on October 20th, 1998. See this statement in context.