Mr. Speaker, I had a town hall session last month with officials from across Canada to discuss how we could go further in terms of ensuring that Canadians get the very best service possible in terms of our social programs, and that people are treated with respect, compassion and caring when they come to us for help.
We are now working on a number of fronts, including: trying to do more to ensure our clients understand the rules and regulations behind various programs so they know their rights; trying to help individuals deal with hardship cases; trying to ensure that if someone owes us money, their repayment—