Mr. Speaker, the House of Commons often has many visitors. Tonight a number of young Canadians have come to spend some time with us. Before getting to my question for the parliamentary secretary I thought perhaps I would relate very briefly the frustration these young people may face when trying to get on the Internet.
We click on the icon, dial up the network, enter the server name and password, and sometimes the line rings and rings. Call backs have to be made. Then we finally get through and the home page comes up and very slowly the little bar at the bottom starts moving. We call up the first picture and slowly another line will appear. It is very frustrating for many people who use the Internet and whose computers do not have a lot of juice to wait for the information. It is very frustrating when one's mind works faster than the hardware and the software.
That is exactly the kind of frustration I wanted to raise with the Minister of Human Resources Development on June 3 and I will repeat the question tonight. In times of need Canadians expect the government to be there for them. When someone loses their job, the last thing they need is a thoughtless, faceless bureaucracy armed with confusing rules and jargon. People need personal, sensitive and understandable systems. I asked the Minister of Human Resource Development whether he shared my sentiments and if so, what steps were being taken to ensure quality service for all Canadians.
Members of parliament have this frustration when constituents call faced with problems such as program benefits they want to access, a job loss situation where they require employment insurance to pay the bills for their family. They are frustrated because they are faced with questions. They are also faced with voice mail and electronic messages. At times of stress, pressure and strain all they really want is the opportunity to talk to a human being who understands their crisis and who can tell them in layman's terms exactly how to deal with their situation. It happens time and time again.
The minister very briefly started to outline some steps but unfortunately because of the time limitations in question period, he did not get through many of the points I am sure he wanted to raise. I have come here tonight to ask the parliamentary secretary if she would provide Canadians with a little more insight into the kinds of things the government has done and is working on so Canadians get the kind of service they need.