Mr. Speaker, the purpose of the 1-800-O-Canada line is to enable all Canadians across the country to get information and services from the Government of Canada by simply dialling that number. Their calls are handled by a person, not a machine.
The CIO's role is to co-ordinate the communications of the government, of every department, so that Canadians know what we do. The CIO is there to ascertain what their needs are and to meet them.