Mr. Speaker, in giving his report yesterday I think the commissioner gave the answer. The fact is that parliament through its good sense provided for the first time a complaints commissioner. This provides someone that passengers across the country can go to. That is why we are having such a large number as compared to before.
However, if the hon. member would look at what he also said, the airlines are dealing with these complaints and they are improving their service. The intent of parliament is indeed working.