Mr. Speaker, I thank the hon. member for New Brunswick Southwest for the question. It is a very important question for us in government because we want citizens, no matter what level of literacy they are at, to have the same rights as every other citizen. This is an important position that we have relayed.
I certainly do not disagree at all with the remarks of my hon. colleague from New Brunswick Southwest. Let me add that the large majority of individuals requesting EI benefits are honest. We know that. They are hardworking Canadians who need temporary income support while they are unemployed.
The department is responsible for ensuring that those who apply for employment insurance are eligible to receive benefits. I think everyone can understand that. Unfortunately, there are instances where some people wrongfully claim EI. That is why HRDC has the mandate to protect the integrity of the EI program by conducting investigations into all allegations of abuse. When the department receives allegations of abuse, it must investigate.
HRDC investigations play a key role in safeguarding the integrity of the EI program by detecting, preventing and deterring abuse. We have several investigation programs that allow us to protect the integrity of the EI program. In 2000-01 for example, investigation and control activities resulted in total savings of $573 million to the EI fund. This means that for every dollar spent on investigations, $9.23 is returned.
However, in light of the details raised by the hon. member opposite, and I want to underline they are important details that we take seriously, the minister has asked her officials to review the way investigations are conducted to ensure that employees are working within the code of conduct that is respectful of individuals and the Privacy Act. All of our investigations are conducted within the authorities legislated by us in the EI Act. Employees are provided with ongoing training and refresher courses to ensure investigations are carried out in a responsible, lawful manner.
I can assure you, Mr. Speaker, that HRDC investigators must adhere to a very strict code of professional conduct and carry out their duties in a professional manner. Investigators routinely inform individuals of their rights and obligations. They also inform claimants of their right to legal counsel in cases that are being considered for prosecution. When administrative penalties are considered, clients are advised of their right to appeal.
I will repeat how important this is to us. We are committed to protecting the integrity of the employment insurance program so that it continues to be there to support Canadians.