Madam Speaker, it is very difficult to compress into 2 or 3 pages what is contained in 900. It is true that a lot of it is technical and in great detail. Some of the concepts in the bill can be expressed in a sentence or two. I think that what we need to do is make sure that consumers, customers of the banks, ordinary citizens, are aware of the avenues they can use if they have a complaint. They should also have full access to the ombudsman's office. I would recommend that banks put into their offices signs, phone numbers and addresses of websites people can visit for more information, or to find relief for their complaints if they have complaints, or where they can offer suggestions for better service from their banks.
We must also remember that banks right now are competitive. It is not in their interest to do things that would send customers to other banks, which, as I said in my speech, some banks have done to me in my lifetime. It is usually in their interest to keep their customers. We must rely to a great extent on the banks themselves to communicate with their customers and to treat them in a way that will keep them there.
As far as parliament is concerned, in communicating this to our constituents the best we can do is to pick some of the highlights, write a short summary, put it into our local papers or into our householders and hopefully it will get through.