Mr. Speaker, everyone knows that modernizing management practices is an ongoing exercise. I think that when we look at the last 10 years there have been a lot of successes, and if we look at the citizen satisfaction level right now, I have to say it is increasing every day. Having said that, I am not saying that there is no place for improvement. There is always place for improvement in our system. We will do so.
In the House of Commons on October 6th, 2003. See this statement in context.