Mr. Speaker, the CCRA's approach to its clients is guided by its values of integrity, professionalism, respect and co-operation. Every employee strives to meet these high standards every single day.
CCRA seeks the views of Canadians on the service it provides. The latest CCRA baseline study indicates that at least three out of every four Canadians believe that the CCRA is professional, honest, efficient, fair and treats the public with respect while respecting the confidentiality of information.
In addition, almost three-quarters of Canadians believe that the CCRA is continually working to improve its services and that it cares about the needs of the public.
Fair treatment and a commitment to the rights of Canadians are fundamental to the relationship CCRA has with its clients. The fairness program and the independent appeals branch are tangible evidence of CCRA's commitment to provide Canadians with the timely and impartial review of contested assessments or decisions. It is committed to providing client centred services.