Mr. Speaker, I wish to point out the excellent results obtained by the Victoriaville postal outlet, located on Saint-Jean-Baptiste street.
Under the Mystery Shopper Program, 505 postal outlets were in competition across Canada and eight of them did particularly well in Quebec, including the one in Victoriaville. This is the second award of excellence for the employees of this outlet in my riding.
The Mystery Shopper Program, which has been in place for a few years, is designed to recognize excellence among postal outlet employees, in terms of sales and customer service. An impartial mystery client, who only makes one visit per outlet, shows up as if he were an ordinary customer. He determines whether customer oriented sales techniques are being used. The staff at the Victoriaville postal outlet passed the test with flying colours.
I congratulate all the members of the team at the Victoriaville postal outlet, namely Luc Bergeron, Alain Côté and Guy Cullen, and I invite them to continue on the path of excellence.