Mr. Speaker, it is of great interest to hear the parliamentary secretary pick up on some of the themes mentioned by the minister just one hour ago.
I would like to focus on the question of transparency and openness. For most Canadians, if they had a problem with the airlines and the airline system previously, they would go to the position then filled by Mr. Bruce Hood as was created in 2000, the air travel complaints commissioner. I understand that position is being folded into the mandate of the Canadian Transportation Agency.
I would like to put to the parliamentary secretary and to the government a couple of comments made by some important actors around that move. Bruce Hood himself, the former commissioner, in May of this year expressed his concern that the proposed elimination of the position would make it increasingly difficult for Canadians to resolve problems with airlines. Furthermore, a Canadian Transportation Agency spokesperson went on to say that these changes would reduce the Canadian Transportation Agency's role in dealing with airline complaints on a case by case basis as opposed to being able to tackle larger ongoing problems with airline service or quality.
Could the parliamentary secretary help illuminate and explain for Canadians when the average citizen may have a problem with an airline and is seeking transparency, is seeking recourse, just how Bill C-11 in transferring this commissioner's office to the CTA is going to ensure that the same kind of function--