Mr. Speaker, certainly, with any complaints system a prompt response for the little guy, the Canadian, against the big airline industry may get lost in the shuffle when the government gets involved. An independent complaints commission will cut through that and it will be much better for constituents in our respective ridings and for Canadians. Canadians will have a quick, independent option to complain to and get a quick response.
In the House of Commons on September 19th, 2006. See this statement in context.