Mr. Speaker, since April 30, 2006, people have not been able to get answers to their tax questions from Canada Revenue Agency staff without first making an appointment. For the past few months, the agency has been undergoing restructuring in order to assess the assisted self-service and appointment services at the service kiosks.
The kiosk services were already limited to cities with tax service offices, so this change only makes services even less accessible to taxpayers. Canada Revenue Agency's concept of service now consists of setting up kiosks in offices and ensuring that the service agents show clients how to use them.
If the Canada Revenue Agency slogan is still, “More Ways to Serve You”, the minister should explain how Quebeckers and Canadians are getting more out of fewer services at the agency.