Mr. Speaker, this problem did not arise overnight. This problem has existed for a number of years. It existed while the hon. member was the chair of the citizenship committee and it was not addressed. We are addressing it in the short term and will do so on a long term basis as well.
We have taken steps to add additional staff to the case processing centre in Sydney, in headquarters and in the call centre. We have implemented a dedicated referral line at the call centre for clients who wish to speak to an agent about their urgent situations. We will address it.
We have increased coordination among Passport Canada, Service Canada and the Canada Border Services Agency. This coordination is helping to fast track proof of citizenship for passports, assure continued benefits, and ensure safeguards against removal while cases are being examined.
We will continue to take steps to screen all incoming applications in order to identify cases that require urgent processing and cases that fall into the anomaly category. We will deal with them. We will take steps to ensure an expedited process.
We are taking steps. We are ensuring that something is being done. When that government--