Mr. Speaker, I am informed by Passport Canada that in response to (a), Passport Canada finances its operations from the fees charged for passports and other travel documents. The agency must generate sufficient revenues to meet expenditures. It periodically reviews demand patterns to evaluate whether it is feasible to open new offices. Where demand is not sufficient to sustain a passport office, the agency now offers passport services through partnership agreements. In 2003, 30 passport offices were operating across the country. Since then, the agency has opened three additional passport offices and, through partnerships with Canada Post and Service Canada, now has 230 passport points of service. Consequently, 95 per cent of Canadians now have in-person access to a passport point of service within 100 km of their residence.
As a Special Operating Agency, Passport Canada does not receive an annual parliamentary appropriation-- the service the Agency provides is supported by applicants rather than taxpayers. Passport Canada operates under a revolving fund which allows it to accumulate an annual surplus (or deficit) of up to $4 million. Passport Canada can also carry over surplus revenues from year to year to offset future shortfalls.
(ii) Other than a new regional office in Kelowna, British Columbia, scheduled to open in 2010, Passport Canada’s long-term plan does not include the opening of additional permanent full-service passport offices.
In response to (b), the cost to adequately equip and provide the security required for a full-service passport office ranges from $1.2 million to $4 million. Were Passport Canada to extend full-service status to all 320 Service Canada outlets, the required investment would be significant. The existing Service Canada network would also require substantial physical modifications to accommodate additional applicant volume and to meet security criteria. Current and new employees would also need considerable training to perform their new duties.
In response to (c), front-line examiners are trained to make decisions about whether a passport can be issued. The training is intensive, in-depth and is part of the expense required for each new regional office. Passport Canada’s human resource practices are fair and transparent. Positions are posted as they become available and all applicants are screened against a series of criteria including skills, knowledge, education and abilities.
In response to (d), Passport Canada’s receiving agent network has considerably broadened access to passport services throughout the country, especially in rural, remote and northern locations. Given the existing broad access to service, any passport expansion would result in marginal improvements in service to the majority of Canadians at a significantly higher cost.
(i), the Passport Canada Mobile Passport Unit, created in 2007, has increased accessibility in rural regions and border communities. This minimizes delays due to incomplete applications. Since January 2007, the Mobile Passport Unit has held 166 clinics and accepted more than 42,000 applications.
Passport Canada continues to explore ways to improve client services while prudently managing its funds.
