Rick Dykstra on Questions on the Order Paper

Mr. Speaker, Citizenship and Immigration Canada does not keep statistics on lost files. However, the following procedures, implemented at various offices and missions, mitigate the chances of a file being misdirected: Files are kept in a secure registry. Access to the mail room and file storage registry is restricted to staff who require access. Each file or application is assigned a specific file number. A tracking database is used to record the movement of files. Staff are trained on proper use of the tracking database. Files are stored in the registry until requested for processing. Inventory exercises are conducted by registry staff for misfiled documents or files. Specific procedures are established for the transfer of files from one office to another.