Madam Speaker, I thank my colleague for his fine speech on Bill C-14. It is clear that an investigative process will not help individual people. I agree with what the member said about not letting the industry govern itself.
There is also the fact that a lot of taxes were paid on gasoline that people never received. So I am wondering if the member agrees that we need a better process for ensuring that people can file complaints, and for refunding certain taxes or services that consumers never received.