With regard to the closing of Canada Post call centres: (a) how many call centre jobs will be lost in Canada; (b) what has been done to replace call centre services in Canada; (c) is Canada Post looking outside of Canada to replace these services; (d) is there a tendering process in effect to replace these services and, if so, what companies have submitted bids; and (e) if (d) is answered in the negative, why is there no tendering process in effect?
In the House of Commons on September 20th, 2010. See this statement in context.