With respect to Employment Insurance (EI) processing centres and EI call centres: (a) how many EI processing centres were there at the beginning of fiscal years 2007, 2008, 2009, 2010, and 2011, and where were they located; (b) what was the volume of EI applications processed at each EI processing centre for fiscal years 2007, 2008, 2009, 2010, and 2011, to date; (c) what was the average EI applications processing time for each processing centre for fiscal years 2007, 2008, 2009, 2010, and 2011, to date; (d) broken down by permanent and term, how many positions were there at each EI processing centre at the beginning of fiscal years 2007, 2008, 2009, 2010, and 2011; (e) how many employees in temporary term positions were hired at each EI processing centre to manage the anticipated increase in EI applications resulting from job losses during the 2008-2009 recession and the resulting Economic Action Plan; (f) how many permanent position and term positions will be eliminated at each EI processing site between April 1, 2011 and March 31, 2014; (g) what was the staff turnover rate per EI processing centre for fiscal years 2007, 2008, 2009, 2010, and 2011, to date; (h) what was the cost to train an EI processing agent at the end of fiscal year 2011; (i) what was the per foot leasing cost per EI processing centre at the end of fiscal year 2011; (j) which EI processing sites have dedicated staff recruiters; (k) what is the cost per EI processing location of staff recruitment; (l) how many EI call centres were there at the beginning of fiscal years 2007, 2008, 2009, 2010, and 2011, and where were they located; (m) what was the volume of calls at each EI call centre for fiscal years 2007, 2008, 2009, 2010, and 2011, to date; (n) how many positions, broken down by permanent and term, were there at each EI call centre at the beginning of fiscal years 2007, 2008, 2009, 2010, and 2011; (o) how many temporary term positions at each EI call centre were hired to manage the anticipated increase in EI inquiries resulting from job losses during the 2008-2009 recession and the resulting Economic Action Plan; (p) how many permanent positions and term positions will be eliminated at each EI call site between April 1, 2011 and March 31, 2014; (q) what was the staff turnover per EI call centre for fiscal years 2007, 2008, 2009, 2010, and 2011, to date; (r) what was the cost to train an EI call agent at the end of fiscal year 2011; (s) what was the per foot leasing costs per EI call centre at the end of fiscal year 2011; (t) which EI call centre sites have dedicated staff recruiters; (u) what is the cost per location of staff recruitment; (v) what were the national Service Level standards for calls answered by an agent for EI call centres for fiscal years 2005, 2006, 2007, 2008, 2009, 2010, and 2011, to date; (w) what was the actual Service Level for calls answered by an agent, achieved nationally and per EI call centre site, for fiscal years 2005, 2006, 2007, 2008, 2008, 2010, and 2011, to date; (x) what was the annual percentage of EI calls made to EI call centres that received a high volume message for fiscal years 2005, 2006, 2007, 2008, 2009, 2010, and 2011, to date; (y) what is the percentage of EI benefit payment notifications issued within 28 days of filing; (z) what are age breakdowns of each EI applicant at each EI processing site during fiscal years 2007, 2008, 2009, 2010, and 2011?
In the House of Commons on November 15th, 2011. See this statement in context.