Madam Speaker, there are far too many examples.
There is a problem with personal service. People are waiting on the line and are told that their call is important; press 1 if there is an issue; press 2 if they would like to have the question repeated; press 3 if they want a break. And their call might be answered in the next 15 minutes.
That is the problem. I have nothing against technology, but there is nothing better than personal service and a human voice. At the very least, if the service cannot be personal, the process should be. And when people call Service Canada, they should be able to get an answer.
Unfortunately, too often, staff are hired temporarily as a way of avoiding having to create permanent positions. We cannot defend the indefensible. I agree with the hon. member. Not only should people be treated decently and receive more benefits without a waiting period, but unemployed people who have needs should also have their calls answered.