Mr. Speaker, warning signs of mismanagement are mounting at Citizenship and Immigration. Excessive backlogs and wait times, cuts to successful programs, and a failure to address pressing labour needs are well-known. However now the Auditor General finds that officials lack the training they need, the manuals are out of date, and they are using 50-year-old health screening standards. Most glaring, they are missing a quality management system, even though one was first recommended in 2000.
Taking 11 years to even start quality control is unacceptable.
Could the minister explain his failure to Canadians?