Mr. Speaker, the minister has no clue. She talks about effectiveness and efficiencies but she should check her departmental statistics: speed of EI payment, worst rate in five years; EI call service level, worst performance in six years; average EI processing time, worst in the last five years; percentage of calls being hung up on, the highest in six years. When people call and press 2 to get an attendant, they actually have a better chance of being hung up on. Is this the minister's idea of efficiency and effectiveness?
We should be changing the name of Service Canada to no Service Canada because unemployed Canadians--