Mr. Speaker, we do want to ensure that Canadians get access to the benefits they need and deserve in a timely manner. That is why we are investing in upgrades to the systems, whether it is our EI processing, which is woefully paper-based and takes way too long to process, or whether it is our call centres.
I would point out that the member opposite's numbers are a bit wrong. In fact, most calls for assistance are handled and answered through the automated system.