Mr. Speaker, in an appeal process, whether here or in other areas, one must go through steps. The member made reference to the commissioner as being the final step, and she seems to have a lot of statistical information available.
I am assuming that as people go through the steps, the vast majority of these issues are resolved. If we leave out those 20 individuals the member is referring to, to what degree are the grievances that go to the commissioner determined to be legitimate concerns, at which point corrective action is taken? Does she have any statistics as to the kinds of decisions being made by the commissioner's office that override decisions made at previous levels?