Mr. Speaker, our goal is to help get benefits to Canadians in need just as quickly as possible. To do that, we are overhauling the system. We are automating where we can, so that people can get more accurate service more quickly. We are doing everything we can to help the good employees at Service Canada fulfill their jobs and help Canadians in their time of need.
In the House of Commons on December 2nd, 2011. See this statement in context.