Mr. Speaker, as I explained to the hon. member at committee, and as did officials, basic statistics do include the people who are deemed ineligible. However, we are working to improve our service to Canadians. That is our goal. That is why we are working on automating the behind-the-scenes processing of EI: so we can deliver the payments that people deserve and need as quickly as possible.
In the House of Commons on December 7th, 2011. See this statement in context.