Mr. Speaker, we want to ensure that Canadians do access the services to which they are entitled in an effective and efficient manner. We have a mandate from the Canadian people to ensure we provide our services efficiently. Up until now, it has been mostly done by paper. Therefore, we are trying to take a giant leap forward into the 21st century and we are automating a lot of this because it is a more responsive and responsible way to deal with things.
No Service Canada in-person services are being cut through this program because we want to ensure we are responsive to Canadians so they get their payments quickly, accurately and in a responsible way regarding their taxpayer dollars.