With respect to the New Veterans Charter, the tax-free, lump-sum Disability Award, and the tax-free, lump-sum Death Benefit, between April 2005 and June 2011: (a) how many recipients of the lump-sum Disability Award or the Death Benefit filed a complaint with the Department of Veterans Affairs Canada (VAC) about either benefit; (b) how many Disability Award or Death Benefit files have been forwarded to the Deputy Minister or Minister of Veterans Affairs' attention; (c) what was the nature of the problems associated with each case forwarded to the Minister in (b); (d) after receiving a lump-sum payment, how many recipients or their dependants requested additional funds; (e) has VAC experienced cost savings associated with the granting of the lump-sum Disability Award and Death Benefit, as compared to other longer-term assistance measures such as, but not limited to, the disability pension and health care benefits; (f) has VAC reviewed or evaluated the lump-sum Disability Award and Death Benefit programs; and (g) what findings or conclusions have been made by any reviews or evaluations in (f)?
In the House of Commons on September 19th, 2011. See this statement in context.