Mr. Speaker, the current EI system is essentially paper based. We want to bring the system into the 21st century by automating applications for EI and the processing of them. That will honour our commitment to Canadians to provide more efficient, more effective service to them. It will keep their taxes down, and we are going to make sure that we maintain the front-line standards of delivery. These changes are taking place in the backroom. Front-line service will not be changed.
In the House of Commons on September 21st, 2011. See this statement in context.