With respect to Employment Insurance (EI) Processing Centres and EI Call Centres: (a) what was the statistical median and mode for EI application processing times, nationally and broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (b) what is the total number and percentage of EI claim applications, nationally and broken down by province, that did not get paid within 28 days, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (c) for the claim applications that take longer than 28 days to process, what is the statistical average, median and mode number of days, nationally and broken down by province, that it takes for payment to occur, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (d) what was the percentage of automation achieved in EI processing, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (e) what was the number of EI processing staff, nationally and broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (f) what is the bonus or incentive structure concerning EI application processing times achieved, for (i) workers, (ii) management; (g) for EI application claims that take longer than 28 days to process, is there a bonus or incentives structure to encourage that the application be processed as quickly as possible, for (i) workers, (ii) management; (h) what are the service standard policies for claims that take longer than 28 days to process; (i) have the service level standards for EI claims processing changed in the last six years, and, if so, (i) when, (ii) why; (j) what was the average EI processing worker salary, nationally and broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (k) what was the total EI processing worker salary cost, nationally and broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (l) what was the total number of EI Call Centre staff, nationally and in each province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (m) have the service level standards for EI Call Centre call backs changed in the last six years, and, if so, (i) when, (ii) why; (n) why did the National Service Level for Access II calls answered within 180 seconds change from 95% to 80% in 2008 at EI Call Centres; (o) what is the EI Call Centre agent Occupancy measure and what is the government's rationale for this measure; (p) what has been the EI Call Centre agent Occupancy target and result, nationally and broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (q) what was the target for EI Call Centre High Volume Targets for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (r) what was the total cost associated with training new EI Call Centre workers, broken down by province, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; (s) what is the average speed of answer for EI Call Centre calls, broken down by EI Call Centre, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date; and (t) what is the abandonment rate for calls at EI Call Centres, nationally and broken down by EI Call Centre, for the fiscal years 2006-2007, 2007-2008, 2008-2009, 2009-2010, 2010-2011, and 2011 to date?