Mr. Speaker, as the economic recovery continues, we are fortunately seeing a decline in the number of EI applications submitted. That is helping Service Canada to devote resources to reducing the backlog, and it has made some progress there. We will continue to monitor and add resources as needed, as we did in the spring when there was a surge in demand, as there is at various times in the year. Service Canada will continue to work toward providing efficient and effective service to all Canadians.
In the House of Commons on November 1st, 2012. See this statement in context.