Mr. Speaker, we recognize that services are not what we want them to be. That is why we are working to improve them. We are investing in automating and streamlining the process because we want to make sure that Canadians do get the benefits in a timely manner, but we are going beyond that. We are investing to help Canadians get back to work faster. That is the purpose of EI, to support individuals while they are looking for work. We are helping them become aware of the jobs that are available in their area, so that they can work more and faster.
In the House of Commons on December 10th, 2012. See this statement in context.