Mr. Speaker, I would like to follow up on the point I made about the Ombudsman for Banking Services and Investments. There was an article in the Globe and Mail on March 27.
The organization was set up to provide independent complaint-handling dispute resolution on behalf of customers and clients of the banks. It was to be dealt with in an independent manner. It has been clearly stated that in fact the organization's effectiveness has been lost because two of the big banks are no longer participating. It is a problem when customers and consumers do not have the opportunity to receive an unbiased independent review of their particular complaints. The minister and parliamentary secretary said that they were going to do something about it, but nothing has transpired.
Why does the member think that an independent arbiter representing customers and consumers is not a good idea?