Mr. Speaker, we want to create a service delivery system that is modern, efficient and focused. As such, we are continuing with our EI modernization initiative and increasing automation.
Our goal is to eliminate the deficit while improving the services we provide.
We are moving forward with the consolidation of EI processing sites from smaller, more costly sites to larger, more efficient regional sites over the next three years. We are establishing a call centre network that will better manage the fluctuation of demand.
Over the last number of weeks, we added over 400 employees to our processing efforts and shifted 120 staff from part-time to full-time, as well as substantially increasing our use of overtime.
We are creating a better, faster and more cost efficient way to service all Canadians. That is what Canadians want.