Madam Speaker, Service Canada has moved to a national service delivery model, one workload, one process, one workforce. This means claims can be processed by the next available agent in one of our EI processing sites across the country. They no longer have to wait for a local agent to be available. This has been successfully implemented for some time now and has created the platform for further automation. With continuous improvements in the way we do business, Service Canada will continue to work to better respond to clients' needs in a timely and cost-effective manner.
Canadians told us they wanted more efficient and cost-effective services. They wanted the convenience of 24/7 online services. As the level of automation increases, as more applications are received online, as more records of employment are submitted electronically, we will be better able to deliver improved cost-effective services.
Modernization at Service Canada will give Canadians in every region of the country better access to employment insurance and a host of other Government of Canada services. We will all benefit from this.