Mr. Speaker, in-person discussions between the agency and Canadians only account for about 2.5% of all the interactions that happen with Canadians.
More and more people are going on-line or accessing services on-line and are using the phone services. The way that Canadians file their taxes is changing, and we are changing to meet those needs.
Canadians can visit their local Service Canada location for assistance if they need to, and CRA will provide in-person meetings when issues cannot be resolved on the phone.