Mr. Speaker, as I have said in the House previously, the way that Canadians file their taxes is changing. The way that Canadians access information from CRA is changing. There are more and more services being offered online. Therefore, in-person interactions with the agency only accounted for about 2.5% of all interactions with the agency last year. A dwindling number of people are using the service.
Canadians can visit their local Service Canada location for assistance and the CRA will provide in-person meetings for issues—