Mr. Speaker, I am almost moved by the minister's comments, because I know what she is talking about. I had a child who was lying in a hospital bed, hooked up to tubes. I understand her intention, but I have to wonder if the minister realizes that it is still employment insurance, which has been compromised by cuts, that is supposed to handle these files, which, by definition, are extremely complex.
People who go through these terrible experiences have no desire to confide in a voice mail system or go online to fill out a bunch of forms. I wonder how people will react when they have to go through 12 steps in an automated menu just to be told to leave a message.
That is the only aspect about this bill that worries me.