Mr. Speaker, I am pleased to rise in support of the wonderful bill put forward by my friend the member for Laval to try to put some structure around how Canadians are treated by airlines in our country.
The Conservative government believes that the aviation system has to be protected to the point of legislating private companies back to work even before there is a labour dispute. We can only wonder why the government is not supportive of something that would protect the rights of consumers when it is so eager to protect its corporate fans.
The consumers involved here are people who take flights throughout Canada. Canada being the large and disparate country that it is, the use of airlines is necessary for some travel within Canada and is often the only way to get quickly from point A to point B. This is because we do not have the infrastructure for a high-speed rail system, as some countries do.
Airlines know that there is an oligopoly in the country, with only two major carriers. As a result, they really have Canadians at their mercy when it comes to how they treat them in the event of cancellations, overbooking or lost luggage. There is no formal regulatory system to insist that airlines do the right thing by their passengers. Some do, and we are not here to criticize those airlines, but we are opposed to airlines that treat their passengers shoddily.
We believe that the time has come to create, as already exists in Europe, a passenger bill of rights, such that when an airline treats passengers badly or when an airline chooses to cancel or overbook a flight, it is on the hook for some compensation for those people.
The airline certainly will not put back the missed meeting, the missed birthday, the missed wedding or any of the other things that Canadians rely on airlines to get them to on time. One of the reasons we use planes is that we want to get to a place on time; the airline will not replace those things, but it will offer some measure of compensation. The same is true for businesspeople, who cannot replace a missed meeting or make up for not meeting face to face with the client they had hoped to woo into investing in their company. These things will not be replaced, but they may get a few dollars out of it at least, to help them feel a little bit better about it.
The best way to speak on this matter is to offer some examples of what happens to real passengers when airlines treat them shabbily.
My family was booked on an Air Canada flight, but it turned out that an American airline was providing a portion of the travel. The American airline, which I will not name in order to avoid finger pointing, decided to cancel the flight. I was travelling with a one-year-old, and we ended up in a very stark and dismal airport for the better part of 14 hours while we waited for the replacement flight they had promised us. We were there from 9 in the morning until almost 11 o'clock at night waiting for the replacement.
All through the day, we were trying to find another way to get to where we were going. When I investigated, the airline said they had had to cancel the plane because of weather problems in the other city. Canadians will accept that weather is a big part of what we have here and that it may in fact cause problems, so I accepted this reason at face value at that point in time. However, I checked later on, and there was no weather in that city. It was a beautiful, dry, sunny, calm day in the city that they claimed had weather problems.
What was going on was what airlines sometimes do. The airline realized that it had a very light load on the plane. When a plane has maybe only 30 passengers but could seat 50 and the next plane to the same city has a similar situation, the airline will combine the two flights. This happens all the time, and the airlines do not tell us they are doing it.
If one looks at the board and sees the planes that go between, say, Toronto and Ottawa, for example, and one of them says “cancelled”, chances are that one of the reasons it is cancelled is that it has a light load and the airline wants to combine flights to save money. That is all well and good, but by bumping people off their scheduled flights, they miss their connections and they miss the meetings, the birthdays, the weddings or the funerals. How does that repay people? It does not. The airlines at the moment do not have any obligation whatsoever when they do this kind of thing. That is one example.
I have another example. When my son in Alberta was coming for a surprise visit last November, his flight from Edmonton to Toronto was going through Calgary. When he got to the airport in Edmonton, there was a big snowstorm in Calgary. Did they say anything to him in Edmonton, before he got on that plane, about the fact that the Calgary portion of his flight had been cancelled? No. They knew it, but they did not want to give him the opportunity to say that he wanted his money back and that he would not go with Air Canada but would go with WestJet. Instead, they assured him that his plane would go. He actually asked, because he knew there was a snowstorm in Calgary, and he was told that it was going and not to worry. Of course, he got to Calgary at 10 o'clock in the morning and was told there would be no flights until the next day, at which point the trip was completely wasted. There was no point in coming.
As one can imagine, there was a lot of chaos at the airport in Calgary as thousands upon thousands of people tried to make other arrangements to get somewhere when weather caused the airport to be messed up. There was only one agent on duty for a very long line of people. To add insult to the injury of not being able to get from point A to point B, people had to stand in line—there were no chairs in the line—for hours to rebook their flights, cancel their flights or go back to where they were coming from. Yes, it is true that it was ultimately caused by weather, but the airline should never have allowed him to get on the plane in Edmonton in the first place.
That is part of what this bill would do. When an airline knows that there is going to be a cancellation, it would be up to the airline to inform the passengers that there will be a cancellation. I can understand why the airline would not want to do that. It wants to keep the money and wants people to travel and use that airline.
The other issue this bill would deal with is lost luggage. I am sure that most of us here have experienced lost luggage at some point in their careers. I know that I have. What is the airline's response when people lose their luggage? People are told to buy more underwear and send the airline the bill. There is no immediate recompense. It does not immediately provide money for people to buy underwear. For kids travelling to university with nothing in their pockets but their student cards, it is a little difficult, faced with no luggage, to keep going to school every day in the same pair of underwear. The airlines do not supply it. They simply say that people have to buy it and send them the receipts. This bill would provide some recompense.
The final part of this bill is the piece dealing with airlines charging extras when they show people the price. The airlines in Canada are very sneaky with this stuff. Air Canada has something called a fuel surcharge. Between here and London, England, it is $206 for people in regular class and $315 for people in business class. If we add up all the people on the plane and all the fuel charges, it is more than for actually filling up the plane's tank. It charges more in the fuel surcharge than the fuel actually costs. The statement on its website is that it is to provide for fluctuations in operating costs caused by varying fuel prices. That is not the case.
It also charges a Nav Canada surcharge, which is to reflect the fact that it is an airline and has to fly. Nav Canada does not charge per passenger. It charges per plane. It is $5,000 or so per plane. It does not break it down per passenger. The airline does. It tries to make it sound as if these are government charges. I am sorry, but we are not in charge of this. The government is not in charge of whether there is an insurance fee to be paid or a Nav Canada fee to be paid by the airline. That is a private matter between the airline and Nav Canada.
This is a good bill. This is a bill that would give Canadian passengers some footing in their debates with airlines and would give them some rights. I am proud to support it.