Mr. Speaker, the bill is not designed to get into the service agreement.
It used to be that when a shipper ordered a car from CN and it did not show up, it was no big deal. There was no penalty, nothing. If a shipper had trouble with weather or unforeseen circumstances and the car could not be loaded fast enough and moved out, then CN or CP could ding the shipper significantly, without any recourse.
This piece of legislation does not talk about what is in the service agreement, so if someone wants compensation for lack of service then it should be put in the agreement. All we are saying is that if the agreement is not complied with, the penalties will apply. There needs to be a tool to make sure that whatever is agreed upon is actually complied with, and that is what this legislation would do. Complying with the agreement should not be a winner or loser within the agreement to use as a tool. If someone wants compensation, it should be put in the agreement.