Robert Chisholm on Questions Passed as Orders for Returns

With regard to Employment lnsurance (EI) for fiscal years 2006-2007 through 2012-2013 (year-to-date): (a) what was the volume of EI applications, broken down by (i) year, (ii) region/province where claim originated, (iii) region/province where claim was processed, (iv) the number of claims accepted and the number of claims rejected, (v) for 2011-2012 and 2012-2013, by month; (b) what was the average EI applications processing time broken down by (i) year, (ii) region/province where the claim originated, (iii) region/province where the claim was processed, (iv) the number of claims accepted and the number of claims rejected, (v) for 2011-2012 and 2012-2013, by month; (c) how many applicants waited more than 28 days for a decision and, for these applications, what was the average wait time for a decision, broken down by (i) year, (ii) region/province where the claim originated, (iii) region/province where the claim was processed. (iv) the number of claims accepted and the number of claims rejected, (v)-for 2011-2012 and 2012-2013, by month; (d) what was the volume of calls to EI call Centres, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (e) what was the number of calls to EI call centres that received a high volume of messages, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (f) what were the national service levEI standards for calls answered by an agent at EI call centres, broken down by year; (g) what were the actual service levEI standards achieved by EI call centres for calls answered by an agent at EI call centres, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (h) what were the service standards for call backs by EI call centre agents broken, down by year; (i) what were the service standards achieved by EI call centre agents for call backs, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (j) what was the average number of days for a call back by an EI call centre agent, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (k) for EI processing centres, what was the number and percentage of term employees and the number and percentage of indeterminate employees, broken down by (i) year, (ii) region/province (iii) for 2011-2012 and 2012-2013, by month; (l) for EI call centres, what was the number and percentage of term employees and the number and percentage of indeterminate employees, broken down by (i) year, (ii) region/province, (iii) for 2011-2012 and 2012-2013, by month; (m) how many complaints did the Office of Client Satisfaction receive, broken down by (i) year, (ii) region/province where the complaint originated, (iii) for 2011-2012 and 2012-2013, by month; (n) how long on average did a complaint take to investigate and resolve, broken down by (i) year, (ii) for 2011-2012 and 2012-2013, by month; and (o) what were the major themes of the complaints received, broken down by year?