Mr. Speaker, unfortunately, it is true that the Service Canada centres we are talking about as points of contact are the same organizations that are already overburdened with calls and with layoffs of their own. They have so many calls, for example, in the area of employment insurance, which the service centres also handle, that the wait times for getting access to employment insurance are actually increasing from what is supposed to be a 28-day maximum window to now in excess of 33 or 34 days, and more than that in some places.
People are actually being sent to centres where there are already complaints about how long it takes to get through. We are not satisfied that employees will have the kind of training necessary to ensure that the veterans who do manage to get in contact with them will be able to get the help they need. We understand that it is essentially a referral service to a telephone number or to a website, which people may or may not be able to get access to.