Mr. Speaker, the face-to-face contact has not been eliminated. It exists. There are multiple ways now that we reach out. I heard one of the members earlier basically mock apps. Well we have a wide gap in the generations of our veterans, going from back in World War II to today.
The younger veterans will be able to deal with those apps quite effectively because that is part of their culture, part of what they have learned and part of what they use in school. Everybody has a smart phone and they can easily access those apps, and it is great for them.
For the Second World War veterans, sure it is a little more traditional, whether they go down to the office themselves, where there is an expansion of over 600 points of contact, or if they cannot go down to the office, somebody is going to go to them. I am sorry but a POTS line, meaning plain old telephone service, is sometimes the most efficient way. Although it is old school, people can pick up the phone and ask for whatever service they need at that time.
It is quite efficient that we have multiple methods for all veterans to be able to reach out and access the services they critically need.